It’s hard to solve the right problem when you don’t have the whole story. A client declines your recommendation. A technician’s performance suddenly changes. A team member keeps missing the mark. Under pressure, it’s easy to assume we know why—and start explaining, correcting, or fixing before we really understand what’s happening. In this practical, veterinary-specific webinar, participants will learn how to use purposeful open-ended questions to uncover the concerns, expectations, priorities, and perspectives beneath the presenting problem. Through realistic client and team examples, we’ll explore how curiosity can help conversations become more focused and productive—while reducing the frustration that comes from solving the wrong problem first.
Learning objectives
By the end of this webinar, participants will be able to:
1. Use purposeful open-ended questions to uncover concerns and priorities earlier, helping client and team conversations reach the real issue more efficiently.
2. Replace assumptions with curiosity when conversations become frustrating, reducing unnecessary correction, repetition, and defensiveness.
3. Use questioning strategies that create greater clarity and connection, supporting more satisfying interactions with clients, colleagues, and team members.
Responses