Privacy Policy

Harbor Veterinary LLC — Privacy Policy

Revised: May 2026

Introduction

Harbor Veterinary LLC (“Harbor” or”Harbor.vet”) respects your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website harbor.vet (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Data Minimization and Purpose Limitation

We collect personal information only to the extent reasonably necessary and proportionate to achieve the purposes for which it is collected, as disclosed in this policy. We do not collect personal information beyond what is needed for those disclosed purposes, and we do not use personal information for purposes that are incompatible with the purpose for which it was originally collected, without your consent.

Not Intended for Children

Our Website is not intended for any persons under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from anyone under 18 without verification of parental consent, we will delete that information.

Additionally, we do not sell or share the personal information of consumers we know to be under the age of 16 without affirmative authorization as required by California law.

If you believe we might have any information from or about anyone under 18, please contact us at info@harbor.vet.

Sensitive Personal Information

California law recognizes a special category of “sensitive personal information” (SPI). The following types of information are treated as SPI under California law: government-issued identifiers (such as Social Security numbers, driver’s license numbers, and passport numbers); account login credentials combined with passwords; precise geolocation data; racial or ethnic origin; religious beliefs; union membership; contents of mail, email, or text messages; genetic data; biometric data processed for identification; health or medical information; and information about sexual orientation or sex life.

The only sensitive personal information that we collect in connection with this Website is account login credentials combined with passwords.

California residents have the right to limit our use and disclosure of their sensitive personal information to uses necessary to perform the services or provide the goods requested, and certain other permitted purposes. To exercise this right, see the “Your California Privacy Rights” section below.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number or other “personal information.”
• That is about you but individually does not identify you, such as career roles, location of hospitals, etc.
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through Harbor and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
• Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Harbor, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Categories of Personal Information Collected

California law requires us to disclose the categories of personal information we have collected about consumers in the preceding 12 months. The following categories, as defined under California Civil Code Section 1798.140, apply to our Website:

• Identifiers — such as name, alias, postal address, unique personal identifiers, online identifier, IP address, email address, account name, or other similar identifiers.
• Personal information described in California Civil Code Section 1798.80(e) — such as name, address, telephone number, and financial information.
• Internet or other electronic network activity information — such as browsing history, search history, and information regarding your interaction with our Website.
• Geolocation data — approximate location derived from IP address.
• Professional or employment-related information — such as job title or employer, if voluntarily provided.
• Inferences drawn from personal information — to create a profile about preferences and behavior on the Website.

We do not knowingly sell or share the personal information of consumers we know to be under 16 years of age without affirmative authorization.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period for each category of personal information is determined based on:

• The length of time needed to provide the services or fulfill the transaction for which the information was collected;
• Whether we have a legal or contractual obligation to retain the data;
• Whether retention is necessary for our legitimate business interests such as fraud prevention, security, and improving our services; and
• Applicable statutes of limitations.

When personal information is no longer needed for these purposes, we will delete or de-identify it in a secure manner. You may request deletion of your personal information at any time as described in the “Your California Privacy Rights” section below.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account and subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To allow you to participate in interactive features on our Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Harbor’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Harbor about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Harbor.vet, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Do Not Sell or Share My Personal Information

California residents have the right to opt out of the “sale” or “sharing” of their personal information. Under California law, “sharing” includes the transfer of personal information to a third party for cross-context behavioral advertising purposes, even if no money is exchanged.

We do not sell or share (as defined under California law) personal information about our users. We will not sell or share your personal information without your affirmative consent.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Do Not Sell or Share My Personal Information. California residents may opt out of the sale or sharing of their personal information by using the “Do Not Sell or Share My Personal Information” link on our homepage, or by contacting us as described in the Contact Information section.
• Limit the Use of My Sensitive Personal Information. California residents may direct us to limit our use and disclosure of sensitive personal information by using the “Limit the Use of My Sensitive Personal Information” link on our homepage, or by contacting us at info@harbor.vet.
• Opt-Out of Marketing Emails. You may opt out of receiving marketing emails from us by clicking the unsubscribe link in any marketing email or by contacting us at info@harbor.vet.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You also have the right to request that we correct inaccurate personal information we hold about you. To submit a correction request, please contact us using the methods described in the “Your California Privacy Rights” section below or in the Contact Information section.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Your California Privacy Rights

If you are a California resident, California law provides you with the following rights regarding your personal information, effective January 1, 2023 pursuant to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

1. Right to Know. You have the right to request that we disclose: (a) the categories of personal information we have collected about you; (b) the categories of sources from which we collect personal information; (c) the business or commercial purpose for collecting, selling, or sharing personal information; (d) the categories of third parties with whom we share personal information; and (e) the specific pieces of personal information we have collected about you.

2. Right to Delete. You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.

3. Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you.

4. Right to Opt-Out of Sale or Sharing. You have the right to direct us not to sell or share your personal information to third parties. See the “Do Not Sell or Share My Personal Information” section above.

5. Right to Limit Use of Sensitive Personal Information. You have the right to direct us to limit our use and disclosure of sensitive personal information to purposes that are necessary to perform services or provide goods you request, or as otherwise permitted by law. See the “Sensitive Personal Information” section above.

6. Right of Non-Discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, provide a different level of service, or suggest that you will receive a different price or quality of goods or services because you exercised your rights.

How to Submit a Request. To exercise any of the rights described above, you may submit a verifiable consumer request by:

• Emailing us at info@harbor.vet with the subject line “California Privacy Rights Request.”
• Send to Mailing Address:
• Harbor
• 441 E Hector St. Third Floor, Conshohocken, PA, 19428

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and the extension period in writing. We will deliver our response electronically. We may need to verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf; we may require written proof of authorization.

For more information about California privacy rights, you may visit the California Privacy Protection Agency’s website at https://cppa.ca.gov or the California Attorney General’s website at https://www.oag.ca.gov/privacy/ccpa.

Data Security

We have implemented certain measures designed to improve the security of your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

We implement and maintain reasonable security procedures and practices appropriate to the nature of the personal information we collect, use, retain, disclose, and protect, consistent with California Civil Code Section 1798.100(e).

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavor to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Harbor.vet

Email: info@harbor.vet

Mailing Address: 441 E Hector St. Third Floor, Conshohocken, PA, 19428