Above the Line Communication Skills

Heather Loenser, DVM

Great communication is not a personality trait—it is a set of skills that can be learned, practiced, and strengthened over time. In this Harbor course series, we break core veterinary communication into manageable, practical parts so participants can build confidence one conversation at a time. From setting the tone at the start of a visit to listening well, expressing empathy, navigating concerns, and creating clear next steps, each session offers tools that help teams connect more effectively with clients, support better outcomes, and bring more ease and intention to daily practice.