The Carlyle Animal Hospital was establisted in 1984 by Dr. Neil Schaffer, born in  Forrest, IL.   He and his wife, Melody, built the practice from the ground up and were initially it’s only 2 employees.   Dr. Schaffer had several veterinarians helping out over the years, but found a partner in 2007 in then newly graduated Dr. Michelle Scott, originally of Peoria, IL.    Dr. Scott bought in to the practice in 2012 and finished the purchase in January, 2020.   Dr. Stephanie Thole, a 2019 graduate of the University of Missouri, but originally from Clinton County, IL, joined the veterinary staff in 2019, and Dr. Schaffer retired at the end of May, 2020.

Type of Practice: General - Small Animal

Structure of Ownership: Owner:  Michelle Scott, DVM

Number of employees: 16

Number of FTE doctors: 2.5

How long are appointment times? 20-30 minutes

How many doctors are on shift at one time? 2-3

Certified technicians (y/n, how many): 1

Number of support staff per Dr.: 5-6

In house hospitalization: yes

In house diagnostics:
CBC: yes
Chemistry Analyzer: yes
Electrolytes: yes
Urine: yes
Snap Reader: yes
ECG: yes
Telemedicine (Cardiology): no
Digital Radiography: yes
Telemedicine (Radiology Interpretation): no
Ultrasound: no

Day time emergencies: yes

After hour emergencies: no

Client communication technologies (email, text, etc.):
email
text
telephone
automated third-party patient reminders
scheduling through website, text, phone, & email

Frequency of staff interaction (staff training & meetings):
monthly

Continuing Education philosophies:
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