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DTSTART;TZID=America/New_York:20260922T190000
DTEND;TZID=America/New_York:20260922T200000
DTSTAMP:20260825T175201Z
CREATED:20260825T164324Z
LAST-MODIFIED:20260825T175201Z
UID:10000271-1790103600-1790107200@harbor.vet
SUMMARY:When You’re Not Getting the Whole Story: Open-Ended Questions for Client and Team Conversations
DESCRIPTION:REGISTER HERE> \nIt’s hard to solve the right problem when you don’t have the whole story. A client declines your recommendation. A technician’s performance suddenly changes. A team member keeps missing the mark. Under pressure\, it’s easy to assume we know why—and start explaining\, correcting\, or fixing before we really understand what’s happening. In this practical\, veterinary-specific webinar\, participants will learn how to use purposeful open-ended questions to uncover the concerns\, expectations\, priorities\, and perspectives beneath the presenting problem. Through realistic client and team examples\, we’ll explore how curiosity can help conversations become more focused and productive—while reducing the frustration that comes from solving the wrong problem first. \nLearning objectives\nBy the end of this webinar\, participants will be able to: \n1. Use purposeful open-ended questions to uncover concerns and priorities earlier\, helping client and team conversations reach the real issue more efficiently. \n2. Replace assumptions with curiosity when conversations become frustrating\, reducing unnecessary correction\, repetition\, and defensiveness. \n3. Use questioning strategies that create greater clarity and connection\, supporting more satisfying interactions with clients\, colleagues\, and team members.
URL:https://harbor.vet/event/when-youre-not-getting-the-whole-story-open-ended-questions-for-client-and-team-conversations/
CATEGORIES:Communication Workshops
ATTACH;FMTTYPE=image/jpeg:https://harbor.vet/wp-content/uploads/2026/08/CW-Navigate-the-Conversation-Event-Banner.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261006T190000
DTEND;TZID=America/New_York:20261006T200000
DTSTAMP:20260825T185149Z
CREATED:20260825T185149Z
LAST-MODIFIED:20260825T185149Z
UID:10000272-1791313200-1791316800@harbor.vet
SUMMARY:It’s Not What You Say\, It’s What They Hear: Reflective Listening for Conversations That Keep Going in Circles
DESCRIPTION:REGISTER HERE> \nYou explained it clearly. They responded. You explained it again. And somehow\, you’re still having two different conversations. When people don’t feel understood\, more information is not always the answer. Reflective listening helps veterinary professionals identify what another person is actually trying to communicate—and lets the other person know we heard it before we move into explanation or problem-solving. Using familiar veterinary scenarios\, participants will practice paraphrasing\, reflecting meaning and emotion\, clarifying\, and summarizing. The goal is not to make every conversation easy. It is to spend less time talking past each other and more time moving toward shared understanding and a workable next step. This directly builds on the reflective-listening work and “you can’t feel appreciated until you feel understood” theme in the OVMA material. \nLearning objectives\nBy the end of this webinar\, participants will be able to: \n1. Use reflective listening to identify misunderstandings sooner\, reducing repeated explanations and helping conversations move forward more efficiently. \n2. Apply paraphrasing\, clarification\, and summarization when tension rises\, decreasing frustration for both the speaker and listener. \n3. Demonstrate understanding before moving into problem-solving\, strengthening client and team relationships and contributing to more satisfying day-to-day interactions.
URL:https://harbor.vet/event/its-not-what-you-say-its-what-they-hear-reflective-listening-for-conversations-that-keep-going-in-circles/
CATEGORIES:Communication Workshops
ATTACH;FMTTYPE=image/jpeg:https://harbor.vet/wp-content/uploads/2026/08/CW-Its-Not-What-You-Say-Its-What-They-Hear-Event-Banner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261020T190000
DTEND;TZID=America/New_York:20261020T200000
DTSTAMP:20260825T191946Z
CREATED:20260825T191946Z
LAST-MODIFIED:20260825T191946Z
UID:10000273-1792522800-1792526400@harbor.vet
SUMMARY:Too Much to Talk About\, Not Enough Time: Agenda-Setting for Clearer\, More Efficient Conversations
DESCRIPTION:REGISTER HERE> \nThe appointment starts with one concern and suddenly there are five. A team member asks for “just a minute” and twenty minutes later you’re discussing staffing\, scheduling\, conflict\, and something that happened two weeks ago. Veterinary conversations can get complicated quickly—and when everyone enters with a different agenda\, even a long conversation may not accomplish what anyone needed. Agenda-setting gives conversations direction without making them feel rushed. Participants will learn how to uncover reasons\, concerns\, and goals\, identify competing priorities\, establish a shared agenda\, and check that the most important issues have not been missed. These are the same clinical and leadership agenda-setting elements used in the OVMA material. The result is not rigid conversations. It is greater clarity about what matters\, what can realistically be accomplished\, and what needs to happen next. \nLearning objectives\nBy the end of this webinar\, participants will be able to: \n1. Identify reasons\, concerns\, and goals early in a conversation\, helping clients and team members establish priorities and use limited time more effectively. \n2. Create and renegotiate a shared agenda when multiple issues arise\, reducing the frustration of conversations that wander or end without resolution. \n3. Use summaries and clear next steps to close conversations with greater alignment\, increasing confidence and satisfaction with everyday client and team communication.
URL:https://harbor.vet/event/too-much-to-talk-about-not-enough-time-agenda-setting-for-clearer-more-efficient-conversations/
CATEGORIES:Communication Workshops
ATTACH;FMTTYPE=image/jpeg:https://harbor.vet/wp-content/uploads/2026/08/CW-Too-Much-to-Talk-About-Event-Banner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261103T190000
DTEND;TZID=America/New_York:20261103T200000
DTSTAMP:20260825T193747Z
CREATED:20260825T193747Z
LAST-MODIFIED:20260825T193747Z
UID:10000274-1793732400-1793736000@harbor.vet
SUMMARY:From Feelings to Flow: Using Empathy to Help Difficult Conversations Move Forward Date & Time
DESCRIPTION:REGISTER HERE> \nFear\, anger\, guilt\, grief\, disappointment\, and frustration are part of veterinary medicine—for clients\, teams\, and for us. When emotion enters a conversation\, we may rush to reassure\, explain\, fix the problem\, or avoid the feeling altogether. Unfortunately\, that can leave everyone working harder while the conversation goes nowhere. This webinar makes empathy practical. Participants will learn how to recognize emotion\, understand another person’s perspective without necessarily agreeing with it\, communicate that understanding\, and then help the conversation move toward what comes next. The OVMA content frames empathy as the “doing” of feelings: a usable skill that can help both natural “feelers” and people who are less comfortable with emotion. The goal isn’t to absorb everyone else’s feelings or make difficult emotions disappear. It is to respond in a way that helps people feel understood while protecting your own emotional energy and keeping the conversation productive. \nLearning objectives\nBy the end of this webinar\, participants will be able to: \n1. Recognize and acknowledge emotion before attempting to solve the problem\, helping emotionally charged conversations return to productive discussion more efficiently. \n2. Differentiate empathy from agreement\, reassurance\, and taking responsibility for another person’s feelings\, reducing emotional overextension and frustration. \n3. Use concise empathic responses that support connection and forward movement\, contributing to stronger client and team relationships and a more sustainable\, satisfying workday.
URL:https://harbor.vet/event/from-feelings-to-flow-using-empathy-to-help-difficult-conversations-move-forward-date-time/
CATEGORIES:Communication Workshops
ATTACH;FMTTYPE=image/jpeg:https://harbor.vet/wp-content/uploads/2026/08/CW-From-Feelings-to-Flow-Event-Banner.jpg
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